When your website hosting supplier supplies live chat support, you'll be able to speak to an agent in real-time and find out helpful information or get a problem resolved in a timely manner. The advantage of using chat rather than calling to talk to a live person is that you need only a computer with access to the world wide web, therefore you won't pay any charges when you are in another country or state. What's more, it will be a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The real-time chat is also a quicker option to contact your web hosting service provider's support crew as compared to using a ticketing system. What's more, in case some trouble requires more time to be resolved, you'll be able to do something different while you wait for guidance on the live chat, so that you will not lose time - something that's impossible when you're on the phone.