You will find lots of web hosting companies on the market, still many of them are resellers that have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The type of support that you can receive through this method of communication varies based on the service provider - some provide experienced telephone support, many others offer common and customer support only since some matters are more time-consuming and it is faster and easier to be resolved with a support ticket, especially when the issue needs to be escalated. Nonetheless, it is good to know that you can contact your hosting supplier because there're tons of small-scale problems that can be taken care of efficiently and in a timely manner through a telephone call, not mentioning that you're able to get more information for the services before you become a client.
Phone Support in Web Hosting
If you choose to acquire one of our web hosting plans
, you will be able to speak with our support crew over the telephone for 14 hours per day. We will help you choose the perfect package for your sites because we are aware that it's better to discuss such issues with a live person. If you already have an account, we will help you with any kind of sales/billing questions and / or general matters, even with some tech matters that don't require a long time or escalation to an administrator as it'll be more appropriate to open a ticket for time-consuming troubles and have all the correspondence in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
Every time you want more info for the semi-dedicated plans
that we supply, you'll be able to call some of the three support lines that we have worldwide - in the United States of America, the UK and Australia. In this way, you have the option to check ahead of time if our solutions are appropriate for your web sites. If you are already our customer and you've got a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours every day about any type of billing or general queries. For strictly tech issues you'll have to use our ticketing system and contact our technical support because someissues simply require additional time to be resolved, still we will help you over the phone with a number of minor technical problems as well, saving you time and efforts.