Tech Support Channels
A One–Hour Ticket Response Guarantee
We provide a one–hour response guarantee for each support ticket or e–mail that you send to the support team. We’ll rapidly respond to all standard questions and forward the case to our sysadmins in case additional assistance is needed. If you make use of the Managed Servers package, we will complete any of the included server management tasks at a time that has been discussed with you preliminary.
A First–Rate Client Care Service
- We will be available to you 24x7 to answer any enquiries that you may have about our Online Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need support handling server admin procedures, have a glance at our Managed Servers package, which includes data backup hard drive space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and software installation services.
A User–Friendly Help Area
Our Online Control Panel is preinstalled for every dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will guide you step by step on how to use it. Most of the help articles have video versions which show all the operations that you can carry out in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.