Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Online Control Panel you can find an in–depth Help Center section offering heaps of how–to articles and frequently asked questions. They are contributed by our support team of seasoned techs. Just type in your question and our intelligent platform will provide you with the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • If you would like to watch how an action is performed or how a problem is solved, rather than just reading about it, then have a look at our compilation of step–by–step video tutorials. They cover various issues and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 client support service and feature a 60–minute support ticket response guarantee. Our skilled technical support engineers will be online for you 24 hours a day and will fix any problem that you might face within less than one hour after the tech support ticket submission. Normally, a response will be provided to you in less than twenty minutes.