Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Our technical help and support staff is available 24x7x365 to take care of all of your service tickets. Every ticket you send out to us shall be taken care of within less than 60 minutes. If your issue requires aid from an administrator, we will send the ticket to the technician in charge and will inform you that the issue will soon be resolved.

  • Top quality support service

  • Top–quality Tech Help And Support Service

  • We will be on line for you day and night to provide help and tech support and also to assist you with any difficulty that you might come across as you are working with your virtual server. We can easily support you with all pre–configured programs, including your Operating System, server management panel (based on the VPS type) and the Online Control Panel designed solely by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • A descriptive and routinely updated knowledge base is incorporated into our in–house built Online Control Panel. It provides quick tips on how to carry out all the main site managing jobs. The Help zone presents exhaustive how–to articles and step–by–step video courses. You can gain access to the Help area by hitting the Help or Video buttons in the upper right side of each Control Panel section.