Customer Support Channels
A 1–hour Response Guarantee
Offering good quality support promptly is our high priority, so we back up each web hosting plans plan with a 1–hour ticket reply warranty. When you present a ticket or drop an e–mail, our customer technical support crew will try their best to present the most adequate resolution for your problem and to offer you help and advice in due time.
A Top–quality Support Service
You can easily write to us 24x7x365 with any issue you possibly have involving Cheap Hosting’s products. We now have qualified professionals available regularly to give support at any time when needed. Feel free to use the ticket system or send us an e–mail at any moment, or you can pick up the phone or use the live chat through working hours.
An Intuitive Help Section
We have built–in a huge practical knowledge base into the Control Panel so its possible to receive helpful step–by–step information anytime. Each part of the Control Panel possesses its own contextual help area featuring a variety of how–to posts. We have also made video tutorials to ensure that you get a more effective idea of the way in which to accomplish any given task.