A 99.9% Server Uptime
We have built our web hosting platform using dependable hardware and strongly modified software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on our web hosting servers to guarantee optimal safety and dependability. We have added a number of distributed denial–of–service prevention tools coupled with powerful firewall programs to make sure our network is impregnable and safe.
All web hosting plans plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial to also build your own network infrastructure. That is why we built a custom–configured internal network in all our data center facilities. Relying on top–quality Juniper routers and switches, our internal network allows for ultrasonic data transmission rates and is also fully redundant.
In this way, you will enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, no matter which hosting solution you’ve opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to curtail all possible risks with our cloud hosting packages and although our company offers topflight tech support, there are situations when the customer is just not happy with what we offer. Or he needs to switch to a more powerful hosting solution, like a VPS server or a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t happy, you will receive a full refund.
24/7 Technical Support
In case you manage a web hosting firm, your technical support engineers are of fundamental importance. This is exactly why we’ve carefully picked a very experienced group of support engineers, each with several years of practice behind his back. With their help, we offer 24x7 support with each of our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All tickets are answered in under 1 hour and our average support ticket response time is under 20 minutes!