Regardless of the fact that the hosting service supplied by the different companies is almost identical, every provider has their own platform with its own modifications and ways to perform specific things. In situations like this, an information-laden knowledge base will be incredibly useful both for persons with little or no practical experience and for technically savvy individuals who will eventually find out how certain tasks are carried out, but will waste valuable time in the meantime. The purpose of such a knowledge base is to make the service fast and simple to use, saving users time and effort. The outcome is more content customers, since they can effortlessly find the info they’re seeking, and less work for the customer service team members, because usually the vast majority of the queries and issues that customers have are already outlined in the knowledge base. On the condition that the articles themselves are competently written and encompass more topics, you’ll be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Web Hosting
If you buy a web hosting
plan from us, you’ll receive access to our extensive online help documentation where you will see information about pretty much everything connected to our web hosting services. The topics cover anything from how to create an email address on your cellular phone, to how to accomplish various things using an .htaccess config file. The articles themselves are written in a simple-to-grasp way and include detailed instructions on how to do a certain operation within your Hepsia Control Panel. You can also find info that is not connected directly to Hepsia, for example one that concerns web applications on your desktop computer. The full archive of articles will be located in the Help section of the Control Panel, but the ones that are relevant to a given Control Panel section can be accessed on the spot. Since we have encompassed as many topics as possible, you’ll be able to find out more or less everything associated with your web hosting account.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an elaborate knowledge base for all our current and future customers, so if you get a semi-dedicated server
plan through us, you will be able to find any information that you’re looking at any time. We have a vast number of informational articles, which will help you better understand what’s going on in your account – "What is PHP?" and "What are file access permissions?" are just two examples. Our instructive tutorials will help you do anything you need – extract an archive file, import a MySQL database, redirect a domain name
, etc. Furthermore, we’ve also got troubleshooting guidelines, which will permit you to find out what induces a certain problem and the possible solutions for it. In case you’re unable to send emails or your domain name returns a 500 Internal Server Error message, for example, you can refer to our knowledge base and solve the issue instantaneously. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.