24/7 Customer Support
Find out more about customer support and why it's hard to find an website hosting provider that provides top-class support.
Being able to get in touch with your web hosting company when you have any sort of questions or encounter any troubles is quite important and how quickly they will answer and take action can be essential, especially if your website is business-oriented, as longer downtime could mean losing prospective customers. The support options are an easy way to recognize actual suppliers from resellers. The latter typically respond just to e-mails or support tickets and you may have to wait for a day or even more in order to receive a reply. If the problem involves a couple of responses, you'll end up losing a few days so as to get a basic problem resolved. Using the services of a legitimate and reliable hosting supplier, you will be in a position to connect with the support at any time and get a quick response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting
plans are round-the-clock, thus you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. If you do have an account, you're able to open a support ticket in addition to the other three options for contact. You are able to pick the most suitable way to contact us depending on where you are or what device you are using. We will help you for almost any hosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you obtain a semi-dedicated server
account from us since we have phone and live chat support for pre-sales, billing and basic questions. Our representatives will help you choose the most suitable plan or offer you info about our servers, so as to confirm if the system requirements for your web sites are met. If you are an active customer, you will also be able to contact us through e-mail or through our ticketing system, that can be accessed from the Hepsia web hosting Control Panel. We guarantee that every time you use any of these two methods of communication, you'll get a response within no more than one hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other suppliers, even large ones, you will be able to compare the response time considering that it usually takes a full day for them to handle a support ticket.
24/7 Customer Support in Dedicated Servers
We know how important it is to have prompt support in general, let alone if you manage an entire server, so each dedicated server
that we provide comes with 24/7 support with one-hour response time warranty regardless of the issue. This service is absolutely free for any type of difficulties with your server or the software that was installed from our admins during the setup, so you can get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing area or you could send an e-mail message, and the actual answer time for either rarely exceeds 30 mins as we have admins available 24 / 7. In case you require general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server plan from your billing Control Panel.