A ticketing system is the most popular communication channel that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to handle an issue that takes a certain amount of time to investigate or that needs to be escalated to a server admin. Thus, all responses provided by either side will be kept in the very same place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll have to sign in and out of no less than 2 accounts to execute some operation or to contact the hosting company’s customer service team. If you would like to manage several domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. It could also take considerable time for the hosting provider to reply to your tickets.