A ticketing system is the most popular communication channel that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to handle an issue that takes a certain amount of time to investigate or that needs to be escalated to a server admin. Thus, all responses provided by either side will be kept in the very same place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll have to sign in and out of no less than 2 accounts to execute some operation or to contact the hosting company’s customer service team. If you would like to manage several domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. It could also take considerable time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Web Hosting
Our web hosting plans come bundled with an integrated support ticket system, which is part of our in-house built Hepsia Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same place – payments, files, emails, tickets, etc., avoiding the necessity to use different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of clicks without having to leave your Control Panel. In the meantime, you may select a category and our system will present you with a number of educative articles, which will supply you with more information and which may help you resolve any particular problem even before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which implies that you won’t need a separate support platform to get in touch with our client service team – you can do it on the spot in case you experience a complication. Submitting a new ticket requires a few clicks and tracking down an older one is just as simple. With our intelligent search functionality, you can quickly find any ticket that you’ve already posted. You can post a ticket at any given moment whatsoever since our client care team representatives are on duty 24 hours a day and respond in less than one hour, although it rarely takes that much to obtain help. With Hepsia, you’ll have everything in one location and you can forget about using two or more platforms to fix a simple issue.