If you ever experience a problem with your site and are unable to take care of it, ask the respective hosting provider’s help desk staff to help you get the site back online. A prompt resolution would be the best-case scenario, but lots of companies reply within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if the problem can be solved without much difficulty, your site may not function satisfactorily or it may not be reachable at all for an extended span of time, so you may lose potential customers since it’s pretty unlikely that anybody would be enthusiastic to come back to a website that is broken. Hence, you ought to make sure not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a timely manner. If a script update does not go as planned or you delete something by chance, for example, the website must be restored speedily in order to prevent protracted unreachability.
One-Hour Response Guarantee in Web Hosting
Our web hosting plans feature a sixty-minute response guarantee, so regardless of what enquiry or issue you might have, we’ll always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support team representatives are available 24/7, even on weekends and national holidays, which goes to say that you will get timely help at all times. We are aware of just how valuable time can be, so by the time we answer your trouble ticket or email, we will have explored the matter and, if we haven’t found a solution, we’ll provide you with more information about what you need to do on your end – if the situation demands this. With our support service, you can be certain that there will be somebody to lend you a helping hand momentarily, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our fast support service. You’ll get an answer to any support ticket opened through the hosting Control Panel or email sent to our customer and tech support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes significantly less time to examine and fix a problem. We will give you more info in case the solution entails something that has to be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team will be at your service 24-7, you will get quick help for practically any technical, general or billing issue regardless of the hour at which you contact us.